Privacy Policy
Chance Cars Ltd recognizes the importance of your privacy and understands that you care about how your personal data is collected and used. We respect and value the privacy of everyone who visits our website, chancecars.co.uk (“Our Site”), and we collect and utilize personal data only as outlined here, ensuring compliance with our legal obligations and your rights.
Please review this Privacy Policy carefully. Your acceptance of this policy is deemed to occur upon your first use of Our Site. Additionally, you must read and accept this policy when signing up for an Account. If you do not agree to this Privacy Policy, please discontinue use of Our Site immediately.
1. Definitions and Interpretation
In this Privacy Policy, the following terms shall have the meanings as stated below:
“Account” – An account required to access and/or utilize specific features of Our Site.
“Cookie” – A small text file placed on your device by Our Site upon visiting certain pages or using specific functionalities. Detailed information regarding cookies is provided in Part 14.
“Cookie Law” – The relevant provisions of the Privacy and Electronic Communications (EC Directive) Regulations 2003.
2. Information About Us
Our Site is owned and operated by Chance Cars Ltd, a limited company registered in England under Company Number: 15340504.
Registered Address: 42 Ridgeway Court, Ridgeway Road, Redhill, Surrey, United Kingdom, RG1 6PG
Main Trading Address: 42 Ridgeway Court, Ridgeway Road, Redhill, Surrey, United Kingdom, RG1 6PG
VAT Number: GB xxxxxxxxx
Data Protection Officer: Karjun
Email: karjun@chancecars.co.uk
Telephone: 07883396284
Postal Address: 42 Ridgeway Court, Ridgeway Road, Redhill, Surrey, United Kingdom, RG1 6PG
We are regulated by Reigate and Banstead Borough Council and are a proud member of the LPHCA, a Trade Association representing Licensed Private Hire Operators.
3. Scope of This Policy
This Privacy Policy applies exclusively to your use of Our Site. Please note that Our Site may contain links to third-party websites. We do not control how your data is collected, stored, or used by external websites and recommend reviewing their respective privacy policies before sharing any data.
4. Definition of Personal Data
Under the General Data Protection Regulation (GDPR) (EU Regulation 2016/679), personal data refers to any information that identifies an individual, either directly or indirectly, through reference to an identifier.
Personal data includes obvious identifiers like name and contact details but also extends to elements such as identification numbers, electronic location data, and other online identifiers.
5. Your Rights
Under the GDPR, you have the following rights, which we uphold at all times:
✔ Right to be informed – This Privacy Policy explains how we collect and use your personal data.
✔ Right of access – You may request details regarding your personal data held by us (see Part 13).
✔ Right to rectification – If your data is inaccurate or incomplete, you may request corrections (see Part 15).
✔ Right to erasure – You may ask us to delete your personal data (see Part 15).
✔ Right to restrict processing – You can request limitations on how we process your personal data.
✔ Right to object – You may object to specific uses of your personal data.
✔ Right to data portability – You may request a copy of your personal data for use with another service provider.
✔ Rights related to automated decision-making and profiling – We do not process personal data in this manner.
For more details or to exercise these rights, please contact us (see Part 15).
You may also seek further guidance from the Information Commissioner’s Office (ICO) or your local Citizens Advice Bureau. If you have concerns about our handling of your personal data, you have the right to file a complaint with the ICO.
6. Data We Collect
Depending on your use of Our Site, we may collect:
Name
Email Address
Telephone Number
Collection Location
Drop-off Location
Luggage Details
Preferences and Interests
7. How We Use Your Data
Under the GDPR, we must have a lawful basis for processing personal data. This may include:
✔ Managing your Account
✔ Providing and enhancing Our Site
✔ Delivering services to you
✔ Personalizing and tailoring your experience
✔ Communicating with you via email or phone
✔ Sending marketing content, if opted-in (you may unsubscribe anytime)
✔ Improving Our Site through analysis and feedback
8. Data Retention
We retain personal data only as long as necessary to fulfil its original purpose.
9. Data Storage & Transfers
All personal data is stored and processed within the UK, ensuring compliance with the GDPR.
10. Sharing Personal Data
We do not share personal data except where legally required, such as compliance with legal proceedings or government authorities.
11. Managing Your Data
You may:
Restrict the use of your data for marketing purposes
Register with TPS, CTPS, or MPS to prevent unsolicited marketing
Restrict our use of cookies (see Part 14)
12. Withholding Information
Certain features of Our Site require personal data submission. However, you can access some areas without providing any personal details.
13. Accessing Your Data
To request access to your personal data (Subject Access Request), please contact us in writing (see Part 15).
✔ No charge for standard requests
✔ Response provided within 28 days (up to 3 months for complex cases)
14. Use of Cookies
For details on cookie usage, please refer to our Cookie Policy.
15. Contacting Us
For privacy-related inquiries or to submit a Subject Access Request, please contact:
Email: admin@chancecars.co.uk
Telephone: 07883396284
Postal Address: 42 Ridgeway Court Ridgeway Road, Redhill, Surrey, England, RG1 6PG
16. Changes to This Policy
We may update this Privacy Policy as required by law or due to operational changes. Any modifications will be immediately posted on Our Site, and continued use will be considered acceptance of the updated policy. We recommend checking this page regularly for updates.